Privacy Policy
HearNowIQ respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, online hearing test, hearing tools, account features, checkout, consultation forms, and related services.
HearNowIQ provides educational hearing tools and general guidance only. We do not provide medical diagnosis, clinical treatment, or professional medical advice.
1. Who we are
This website is operated by HearNowIQ.
Website: https://hearnowiq.com
Email: [email protected]
2. Information we collect
We may collect personal information when you use our website, create an account, complete a hearing test, enter or save an audiogram, submit a consultation form, purchase access to tools, or contact us.
This may include:
- your first and last name
- email address
- account login details
- billing and checkout details
- order and purchase history
- hearing test responses and results
- audiogram information you enter, upload, or save
- information submitted through consultation or recommendation forms
- information about your hearing preferences, listening needs, lifestyle, or hearing aid interests
- technical information such as browser type, device type, IP address, pages visited, and cookies
- any other information you choose to provide
We do not store your full credit card details. Payments are processed securely by third-party payment providers.
3. Hearing and health-related information
Some information you provide may relate to your hearing, hearing test results, audiogram, hearing preferences, or hearing needs.
We collect this information only when you choose to provide it or when you use a tool that generates it. We use it to provide the HearNowIQ features you request, including hearing test results, saved audiograms, hearing simulators, calculators, recommendation tools, consultation support, and related guidance.
By using these features and submitting this information, you consent to us collecting and using it as described in this Privacy Policy.
4. How we use your information
We may use your information to:
- create and manage your account
- provide access to free and paid HearNowIQ tools
- generate and display hearing test results
- save audiograms and hearing information to your account
- process purchases and manage access to paid features
- provide custom consultation and recommendation features
- respond to support requests
- send account, service, purchase, or security-related messages
- improve website performance, usability, content, and tools
- prevent fraud, misuse, unauthorised access, and security issues
- comply with legal, tax, accounting, and regulatory obligations
We may also use de-identified or aggregated information to understand how people use HearNowIQ and improve our services. This information does not personally identify you.
5. Payments and checkout
If you purchase access to HearNowIQ Pro or another paid feature, we collect the information needed to process your order and manage your access.
Payments may be processed by third-party payment providers including eWay, Stripe, and PayPal. These providers process payment information securely. HearNowIQ does not store your full card number.
6. Cookies and similar technologies
We may use cookies and similar technologies to operate and improve the website.
Cookies may be used to:
- keep you logged in
- remember account, checkout, or session details
- support cart, payment, and access functionality
- understand website traffic and usage
- improve the website and user experience
- support security and fraud prevention
You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are blocked.
7. When we share information
We do not sell your personal information.
We may share information with trusted third parties where needed to operate the website, provide our services, process payments, communicate with you, or comply with legal obligations.
This may include:
- website hosting and technical service providers
- payment processors such as eWay, Stripe, and PayPal
- email and communication providers
- analytics and website performance providers
- security, backup, and fraud prevention providers
- professional advisers, where necessary
- government, regulatory, or law enforcement bodies, where required by law
These providers may only access information needed to perform their services.
8. Overseas disclosure
Some of our service providers may store or process information outside your country. This may include locations where our hosting, payment, email, analytics, security, or technical providers operate.
Where we use such providers, we take reasonable steps to ensure your information is handled securely and consistently with this Privacy Policy.
9. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include:
- secure website connections
- account authentication
- limited administrative access
- secure payment processing
- website security tools
- backups and technical safeguards
- restricting access to information where it is not needed
No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.
10. How long we keep information
We keep personal information for as long as needed to provide our services, maintain your account, comply with legal obligations, resolve disputes, prevent fraud, and enforce our terms.
If you ask us to delete your account or personal information, we will take reasonable steps to do so unless we need to retain certain information for legal, accounting, security, fraud prevention, or legitimate business reasons.
11. Accessing or correcting your information
You may request access to the personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, contact us at [email protected].
We may need to verify your identity before responding to your request.
12. Deleting your account or information
You may request deletion of your account or saved information by contacting us at [email protected].
Some information may remain in backups or records where retention is required for legal, accounting, fraud prevention, dispute resolution, or security purposes.
13. Marketing communications
If you subscribe to updates, create an account, make a purchase, or use our services, we may send you emails related to HearNowIQ, your account, tools, results, purchases, or service updates.
We may also send marketing emails where permitted. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.
We may still send essential account, purchase, security, or service-related messages where necessary.
14. Children
HearNowIQ is not intended for use by children.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can review and remove it where appropriate.
15. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
You should review the privacy policy of any third-party site you visit.
16. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it.
Email: [email protected]
Please include enough detail for us to understand and investigate your concern. We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to contact the relevant privacy regulator in your country. In Australia, this may include the Office of the Australian Information Commissioner.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.